SHIPPING:
We ship from 4118 State HWY 80 South, Burnsville, North Carolina 28714.
We ship most orders within 7 business days via UPS Ground or USPS. If you would like your order expedited just let us know and we will do what we can to get it to you in time. We are still recovering from Hurricane Helene so we appreciate all your patience and understanding. If you need your order by a certain date please state that on the message section at checkout.
We do ship internationally. If your country isn’t listed on our site, please let us know and we will add it.
RETURNS AND WARRANTY:
Our products are guaranteed against defects in materials and workmanship during normal use and care. We will repair or replace a product if there is a defect in materials or manufacturing. If something comes up let us know and we take our quality seriously and are committed to top notch appearance and functionanality.
To protect the health and safety of our customers our sleeping bags, pads, and liners are not returnable once used. If you receive your order and something doesn’t work for you, call or email and let us know. You can return it unused within two weeks of receiving. We will discount the full price of the product however the shipping will not be refunded.
Our line of sleeping bags, backpacks and rain parkas uses not only natural fibers, but natural Durable Rain Wear finishes as well. Our innovative solution uses an ancient technology of applying fats, waxes and oils to the fabric. This process called ‘oil cloth’ has been used for thousands of years by many civilizations. We combine this ancient technique with modern designs to create technical outdoor gear competitive in weight and performance to the synthetic counterparts.
Disclaimer: Our products are hand-waxed. Minor cosmetic blemishes often occur on the waxed fabric in the form of streaks, splotches, discolorations. All are a possible effect of the waxing process. Because we use only natural elements (pine pitch, beeswax, gemstone powders), consistency of color and texture will vary with each product. Quality control is based on the resistance of our prepared fabrics to water penetration. We stand behind the quality of our products and the visual inconsistencies of the finishing process should be seen as part of the natural beauty of the materials used.
If you have a question about the materials we advise you request a sample of the materials so you get an idea of what you will be receiving..